Refund and Cancellation Policy

Subscriptions

The Growth and Scale plans are billed monthly in advance through Stripe and renew automatically until cancelled. The Free plan is never charged. Enterprise plans follow the terms of their order form.

Cancelling

You can cancel from billing settings in the app at any time. Your plan stays active until the end of the period you have paid for, then your organization moves to Free plan limits. Your scans and reports remain available within those limits.

Upgrades and downgrades

Moving between Growth and Scale takes effect immediately, and Stripe prorates the difference for the rest of the period. Moving to Free means cancelling, which takes effect at the end of the paid period.

Refunds

Payments are non-refundable and we do not refund partial months, except where required by law or stated here:

• If you are charged in error or charged twice, we will refund the incorrect charge.
• If you contact us within 7 days of your first paid charge and have used little of the plan's page or AI credit allowance, we will refund that first charge on request.
• If the Service is materially unavailable for an extended period, we may issue a credit or refund at our discretion.

Contact

Send refund requests to contact@thea11ylabs.com from the email on the account, with the organization name and charge date. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.